• Shipping charges are not fixed and will be calculated and confirmed at the time of purchase, based on factors such as:
  
  Order value and size Weight and type of product(s) Delivery location
  
• Depending on the nature of the order, shipping cost will be either:
  
  Covered by 3 Star Solar Energy (company-paid), or Paid by the customer
  
• The applicable shipping arrangement will be clearly communicated and mutually agreed upon before the order is finalized, so there is complete transparency on total cost.

Return, Refund & Replacement Policy

Thank you for choosing 3 Star Solar Energy. Your satisfaction is our priority. Please review the policy below to understand how returns, refunds, and replacements work.

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Return Policy

We offer a 15-day return window for products that are non-faulty, unused, and in original condition.  No Restocking fee applies.

Eligible for Return

• The product is unused
• Original and undamaged packaging
• All accessories and documentation included

How to Request a Return

1. Contact Customer Support on WhatsApp: 0345-7662241
2. Provide your order number, reason for return, and a video showing the product condition
3. Follow the instructions provided by our team
4. Ship the product back securely in its original packaging

Return Shipping

• Customer is responsible for return shipping costs unless the wrong or incorrect item was delivered.

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Refund Policy

Refunds are processed after we receive and verify the returned product.

Refund Methods

• JazzCash / Bank Transfer: refunded to the same payment method within 7 business days
• Cash on Delivery: refunded via bank transfer or any mutually agreed method

Non-Refundable Items

• Customized or personalized products
• Perishable goods
• Items marked as "non-returnable"
• Used, damaged, or incomplete products

Processing Time

• Refund begins once inspection is completed.

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Replacement Policy

If you receive a faulty, damaged, or incorrect item, you may request a replacement within 7 days of delivery.

How to Request a Replacement

1. Contact us on WhatsApp: 0345-7662241
2. Share your order number and a video showing the issue
3. We will arrange a replacement or refund, based on your preference

Faulty or Wrong Item

• We cover the return shipping cost.

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Contact Us

For any assistance, please reach out:

• Phone: 041-2652241
• Phone: 0300-7662241
• Phone: 0300-7231631
• WhatsApp: 0345-7662241

Thank you for choosing 3 Star Solar Energy!