Shipping policy

Shipping & Delivery

At 3 Star Solar Energy, we are committed to delivering your solar products safely, securely, and on time. As we deal in high-ticket solar equipment, the following shipping terms and procedures apply to all orders.

Order Confirmation & Advance Payment

  • Our products are high-value items, and orders are shipped only after advance payment is received and confirmed.
  • No order will be dispatched on a "ship first, pay later" basis, in order to protect both the customer and the company against loss, fraud, or damage in transit.
  • Once advance payment is confirmed, the order will be processed and prepared for dispatch.

Shipping Cost

  • Shipping charges are not fixed and will be calculated and confirmed at the time of purchase, based on factors such as:
    • Order value and size
    • Weight and type of product(s)
    • Delivery location
  • Depending on the nature of the order, shipping cost will be either:
    • Covered by 3 Star Solar Energy (company-paid), or
    • Paid by the customer
  • The applicable shipping arrangement will be clearly communicated and mutually agreed upon before the order is finalized, so there is complete transparency on total cost.

Delivery Timeline

Location Estimated Delivery Time
Faisalabad Same-day delivery
Other Cities (across Pakistan) 4–5 business days
  • Same-day delivery in Faisalabad is subject to order confirmation time and product availability.
  • Deliveries to other cities are dispatched through our trusted courier/logistics partners and typically arrive within 4–5 business days from the date of dispatch.

Order Processing

  1. Order is placed and advance payment is received.
  2. Payment is verified by our team.
  3. Product is packed securely and prepared for dispatch.
  4. Order is shipped via company delivery (Faisalabad) or courier service (other cities).
  5. Customer is updated with dispatch confirmation and estimated delivery time.

Delays & Exceptions

  • While we aim to meet all stated delivery timelines, delays may occasionally occur due to:
    • Product availability
    • Courier or logistics disruptions
    • Weather conditions or unforeseen circumstances
    • Incomplete or incorrect delivery address provided by the customer
  • In case of any delay, our team will proactively inform the customer and provide an updated delivery estimate.

Packaging & Handling

  • All high-ticket items are carefully inspected and securely packed prior to dispatch to minimize the risk of damage during transit.
  • Customers are advised to inspect the package at the time of delivery and report any visible damage immediately.

Contact Us

For any shipping-related queries or order tracking, please reach out to us:

  • Phone: 041-2652241
  • Phone: 0300-7662241
  • Phone: 0300-7231631
  • WhatsApp: 0345-7662241

Thank you for choosing 3 Star Solar Energy!