Return and refund policy

Return, Refund & Replacement Policy

Thank you for choosing 3 Star Solar Energy. Your satisfaction is our priority. Please review the policy below to understand how returns, refunds, and replacements work.

Return Policy

We offer a 15-day return window for products that are non-faulty, unused, and in original condition.  No Restocking fee applies.

Eligible for Return

  • The product is unused
  • Original and undamaged packaging
  • All accessories and documentation included

How to Request a Return

  1. Contact Customer Support on WhatsApp: 0345-7662241
  2. Provide your order number, reason for return, and a video showing the product condition
  3. Follow the instructions provided by our team
  4. Ship the product back securely in its original packaging

Return Shipping

  • Customer is responsible for return shipping costs unless the wrong or incorrect item was delivered.

Refund Policy

Refunds are processed after we receive and verify the returned product.

Refund Methods

  • JazzCash / Bank Transfer: refunded to the same payment method within 7 business days
  • Cash on Delivery: refunded via bank transfer or any mutually agreed method

Non-Refundable Items

  • Customized or personalized products
  • Perishable goods
  • Items marked as "non-returnable"
  • Used, damaged, or incomplete products

Processing Time

  • Refund begins once inspection is completed.

Replacement Policy

If you receive a faulty, damaged, or incorrect item, you may request a replacement within 7 days of delivery.

How to Request a Replacement

  1. Contact us on WhatsApp: 0345-7662241
  2. Share your order number and a video showing the issue
  3. We will arrange a replacement or refund, based on your preference

Faulty or Wrong Item

  • We cover the return shipping cost.

Contact Us

For any assistance, please reach out:

  • Phone: 041-2652241
  • Phone: 0300-7662241
  • Phone: 0300-7231631
  • WhatsApp: 0345-7662241

Thank you for choosing 3 Star Solar Energy!