Warranty Policy

Warranties and Limitations of Liability

Terms and conditions for purchases made from 3 Star Solar Energy.

If you have any questions about our policies, feel free to get in touch with us.

All solar products sold by 3 Star Solar Energy (including solar panels, inverters, batteries, and related equipment) are covered under the respective manufacturer's warranty, and not by 3 Star Solar Energy directly.
Warranty claims, terms, and duration are determined solely by the product manufacturer, in accordance with their official warranty policy.
3 Star Solar Energy acts as a facilitator between the customer and the manufacturer for the purpose of warranty claims and does not independently warrant the products.

Your purchase receipt/invoice serves as proof of purchase for warranty purposes.
For any warranty claim, the customer must provide the original purchase slip/invoice along with the original box and packaging of the product.
Warranty claims without the original slip and original box will not be entertained, as these are required to verify the purchase and process the claim with the manufacturer.
Order details can also be verified using your order number, but this does not replace the requirement of submitting the original slip and box at the time of claim.

Customers are advised to check the product at the time of delivery for any visible damage or defect.
If the product suffers external damage due to mishandling after delivery (e.g., falls, hits, cracks, or scratches), the manufacturer's warranty may become void.

The manufacturer's warranty generally does not cover:

Accidental or intentional damage
Damage due to improper use, installation, or handling
Damage caused by uncontrollable external/natural forces (e.g., floods, fires, earthquakes, lightning)
Disassembly, self-repair, or unauthorized modification of the product
Damage caused by Force Majeure events

(Exact exclusions depend on the manufacturer's official warranty terms.)

If your order arrives damaged or faulty, please contact us immediately with your order number and a video/photo showing the issue, so we can assist you in raising a claim with the manufacturer.

Some products may be imported from China, UK, UAE, or other countries. In such cases, warranty terms are governed by the respective manufacturer and country of origin.
3 Star Solar Energy will assist customers in coordinating warranty claims with the manufacturer but is not directly responsible for honoring or fulfilling the manufacturer's warranty terms.

3 Star Solar Energy's maximum liability, if any, is limited to the value of the purchased product.
We do not accept any further liability beyond facilitating the manufacturer's warranty process for products sold.

For any warranty-related queries or claims, please contact us:

Thank you for choosing 3 Star Solar Energy!